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Venture's "One Call" Limited System Warranty

To register On-Line, click here

For a one-page of information and a registration form (PDF), click here

 

Standard Warranty Info

Dimming Policy

Warranty on LED Lamps

Warranty on LED Drivers

Terms and Conditions

 
         
 

"One Call"
Venture’s “One Call” limited warranty program is first in the industry in its comprehensive system coverage. It doubles the warranty period on lamps and ballasts purchased and installed as part of the Uni-Form® pulse start system. Since Venture designs and manufactures the lamps and ballasts, customers who purchase a complete system need to make only “one call” to receive full service on any component from Venture’s team of technical experts. This means no finger pointing; one source, one call to
1-800-451-2606 for service.
Technical assistants will answer all your questions.

Warranty Activation/Service Claims- You Must Register
To activate the One Call warranty, Venture must receive a completed registration form within 30 days after installation of the Uni-Form pulse start system. You may complete the registration form on Venture’s web site at www.venturelighting.com or call our toll-free number to have the form sent to you. Venture will send an acknowledgment for each registration received. For information, service, technical assistance or replacement claims, call the One Call toll-free number at 1-800-451-2606. If a lamp or ballast in the Uni-Form pulse start system fails to operate within the warranty period (based on a maximum 5000hrs./yr. operation and normal mortality), Venture will provide a free replacement. No reimbursement for labor is made for lamp or ballast replacement.

Product Replacement/liability Limits
The foregoing warranty shall be the sole and exclusive remedy of the purchaser and Venture’s sole and exclusive remedy to the purchaser. NO WARRANTY OF FITNESS FOR ANY SPECIFIC OR PARTICULAR PURPOSE IS MADE OR IS TO BE IMPLIED. NO OTHER WARRANTY APPLIES. Venture will not, under any circumstance, whether as a result of breach of contract or warranty tort, or otherwise, be liable for any costs or damages, including lost profits or revenues, incidental, special or consequential damages.

Venture reserves the right to examine all failed lamps and ballasts purchased as part of a Uni-Form system.

Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. No distributor, salesperson, dealer, retailer or other representative has the authority to change or modify this warranty, either orally or in writing, in any respect.

This warranty gives you specific legal rights and you may also have other rights which may vary from state to state and province to province.

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  Warranty Terms And Conditions
Venture’s One Call warranty covers lamps and ballasts purchased and installed together as a Uni-Form system. The installation must be operated under proper environmental conditions and in accordance with current National Electrical Code, Underwriters Laboratory and ANSI specifications. This warranty will be voided if conditions demonstrate abnormal use or stress, such as operating temperatures in excess of maximum rated temperatures, under/over voltage conditions, excessive switching cycles or operating hours or improper lamp or ballast installation. The lamp warranty will be voided if Venture® lamps are replaced with any other manufacturer’s lamps. The entire warranty will be voided if Venture ballasts are replaced with any other manufacturer’s ballasts.
   
 
This warranty will be voided if conditions demonstrate abnormal use or stress, such as operating temperatures in excess of maximum rated temperatures, under/over voltage conditions, excessive switching cycles or operating hours or improper lamp or ballast installation. The lamp warranty will be voided if Venture® lamps are replaced with any other manufacturer's lamps. The entire warranty will be voided if Venture ballasts are replaced with any other manufacturer's ballasts.  
 

To download the warranty information (PDF), click here.

For a one-page of information and a registration form (PDF), click here

To download a "One Call Warranty" registration form (PDF), click here.

To register On-Line, click here

To finalize your warranty registration you must send a copy of your distributor
sales order, and if a new fixture is involved, a copy of the fixture invoice is
also required.  Please Mail to:  Venture Lighting International, Inc.,
2451 Enterprise Parkway East, Twinsburg, Ohio 44087 USA -or- Fax to:  1-800-451-2605.

 
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